The job characteristic dimension, feedback, increases employees' knowledge of results. Feedback refers to the degree that an individual receives direct and clear information about his or her performance related to work activities.[31] Feedback is particularly important so that the employees continuously learn about how they are performing.[33] Electronic communication provides fewer cues for teleworkers and thus, they may have more difficulties interpreting and gaining information, and subsequently, receiving feedback.[34] When a worker is not in the office, there is limited information and greater ambiguity, such as in assignments and expectations.[39] Role ambiguity, when situations have unclear expectations as to what the worker is to do,[40] may result in greater conflict, frustration, and exhaustion.[34]
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